Since calling through the internet is a promising new technology with all sub sequential difficulties hereby a thorough overview of the most frequently asked question and situations that can occur. Please read this section carefully before you ask any question to us directly!  

 1.      What is calling through Internet (Voice over IP)?
 2.      What do I need to be able to call through the internet?
 3.      Do I need to have a PC to be able to make phone calls?
 4.      What do I do when I don’t like to buy hardware but like to call using my PC?
 5.      How exactly do I configure an account and how do I pay?
 6.      Is it possible that somebody calls me with a “normal” phone?
 7.      How do I make a call to somebody with a normal phone or (GSM)?
 8.      When I like to make a lot of international calls what do you advice me to do?  9.      What do you advice when I make a lot of phone calls to another branch of the           same company.
10.     What kind of internet connection do I need?
11.     How fast should the internet connection be?
12.     What is the quality of a VoIP phone call?
13.     How much is the connection cost?
14.     How much is the installation cost?
15.     Do you have start rates?
16.     How am I being charged for the monthly fee and the called minutes?
17.     How does the calculation of the elapsed time of a phone conversation work?
18.     What happens when the called party is busy?
19.     Examples

  1. What is calling through Internet (Voice over IP)?
VoIP means Voice over IP – or Voice over the Internet Protocol. In short terms it means communication using the Internet. In stead of using the traditional backbone of a telecommunications company to transport the voice traffic we use the internet to perform the same task.
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2. What do I need to be able to call through the Internet?
You need one of our Click & Call products; either an Ip-Phone (Grandstream 101 or 102), our Linksys VoIP gateway (PAP2) in combination with your normal analogue phone (Wireless also possible). If you use our SoftPhone you just need a PC with soundcard, microphone and speakers or headphone.
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3. Do I need to have a PC to be able to make phone calls?
No, you can make calls without using your PC. After obtaining one of our products you can simply connect those into your network make sure you have credit and start calling right away. Only our SoftPhone has to be used with a PC.
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4. What do I do when I don’t like to buy hardware but like to call using my PC?
No problem, just install the SoftPhone, put at least US$ 15, - credit into your account and start calling. The SoftPhone works on all Windows versions. Please refer to YamaBarata’s homepage and download the SoftPhone to get more information on this subject.
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5. How exactly do I configure an account and how do I pay?
Please check our homepage and download the information on the "PAYMENT" button.
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6. Is it possible that somebody calls me with a “normal” phone?
Yes but only when connected and configured correctly to a Tsunami-1P or 2P. Whenever the you connect the “normal” phone line into the Tsunami-1P your normal phone will ring when you receive an incoming call just like always. This means also that whenever the internet is failing you can rely on the normal pstn line as a backup. You will not receive an additional phone number with your Click & Call phone.
Why not? Because everybody is only interested in calling out to another phone and calling out to other Click & Call inzone users.
Also the fact that you NEED your existing phone line because it involves also your ADSL connection. So incoming calls are treated as normal and the same accessibility to your callers will be guaranteed.
With the softdialler you ONLY will be able to make outgoing calls to whatever normal phone. You cannot be called to your softdialler!
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7. How do I make a call to somebody with a normal phone or (GSM)?
First of all you need an account and a minimum of US$ 5.50 (Naf 10,-) credit into this account managed by our PrePay system followed by one of our Click & Call products. After this you can use your equipment the following manner always using the international dial format; for example 0031235629628 (number in The Netherlands) or 0034968123456 (number in Spain). Take a look at our rates to check the different rates for the country you like to call. When not using a soft dialer do NOT FORGET to press the # key after the desired number has been dialed. The # key reduces the connecting time. The SIPPhone does not require the pound key # to be pressed after dialing the preferred number.
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8. When I like to make a lot of international calls what do you advice me to do?
If you make a lot of international calls than you can consider making use of next explained examples:
1. you select one of our Click & Call products and immediately start making international calls using our system.
2. If you make frequent calls within your branch or to another branch of your company (no matter where in the world), we refer to question 9 to start making high profits immediately by using our system for Business Solutions.
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9. What do you advice when I make a lot of phone calls to another branch of the same company?
Select one or more of our Click & Call products for both branches and start making profit immediately by using our system to make calls between the different devices to other branches of the same company anywhere in the world. Here you pay only a flat rate of US$ 9.95 (Naf. 18.20) monthly. No additional cost involved. We of course can help you select the correct equipment and also help you involving your telephone central into the new situation.
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10. What kind of Internet connection do I need?
You need an ADSL, a cable modem or an ISDN connection to be able to use our products. If you use a PC it is very easy to connect the Grandstream 102 or Linksys Spa 2102 in between your Internet connection and your PC. For ISDN you need an ISDN router. (About US$100) Our devices are only working on PPoE equipped modems. (Only older systems do support PPtP).
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11. How fast should the Internet connection be?
You need to carefully consider this item in relation with the amount of Click & Call products that you like to connect to our system. Basically any Internet connection is limited to the maximum capacity that is specified by your service agreement between you and your ISP. Depending on the possibilities of your ISP (Internet Service Provider) you can determine the possible solution for your situation considering the next technical specification of a Voice over IP phone call. A VoIP (Voice over Internet protocol or Phone call over Internet) consumes about 2-2.5 kB/s. So ISDN therefore is limited to maximum 3 calls simultaneously.
Depending on the conditions of your Internet Service Provider regarding your ADSL up and download speed you can have an amount of simultaneous calls. The standard rate is 12 kB/s implying a maximum of 5 concurrent calls. Under normal conditions you need also to take you “normal” internet consumption in account when you combine VoIP with normal Internet use in your environment. So on a standard internet ADSL connection we advice a maximum of 4 calls for ADSL and a maximum of 2 calls simultaneously for ISDN. You can have whatever amount of devices connected to your network but you should only use it wisely according the explanation to avoid quality problems. REMEMBER: If your Internet connection is also in use for heavy up and downloads of information during your telephone conversations using our system than you can expect quality problems in the audio. Better to avoid heavy down and up loads or if unavoidable than use a separate ADSL or internet connection for your phone calls.
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12. What is the quality of a VoIP phone call?
The quality of a VoIP phone call is the same or better than a phone call using your traditional telecommunication company. The maximum delay between the caller and the called party can sometimes be a bit higher up to 300 milliseconds. This effect is hardly noticeable. To be short; the quality is EXCELLENT.
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13. How much is the connection cost?
There is no connection cost involved for installing your device. You need to pay for your device and deposit a PrePay amount in your account varying from 15 up to 250 US$. The SoftPhone can be downloaded for free.
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14. How much is the installation cost?
You yourself need to install your device. Therefore there are no installation fees.
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15. Do you have start rates? (Call setup fees)
No! We do not make use of start rates like your traditional Telecommunications Company.
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16.  How am I being charged for the monthly fee and the called minutes?
We don't charge residential customers any monthly fee, only businesses. Residentials only pay the expenses on the minutes called from your PrePay amount available. So if you have 25 US$ on your account we will charge you the 9.95 US$ monthly fee (for Business Solutions only) from this amount and with the rest you can make calls to the normal phones all over the world. You will automatically receive an email to remind you when your calling credit is very low with the advise to add funds to your account. If you do not make any calls to the normal phones you will have your PrePay amount available until your PrePay account will be exhausted.
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17.  How does the calculation of the elapsed time of a phone conversation work?
With our system ALL calls will be routed over the Internet. For rates when calling to specific countries please check our website. We charge you only the first 30 seconds of a successfully established call , after the first 30 seconds we charge you in steps of 6 seconds. We will not charge you in complete minutes like many others do. The first 30 seconds are charged only when the call has been successful. This combined with the fact that there are no starting rates will even more reduce the cost of your phone call. For ALL calls between in zone Click & Call phones we charge ONLY 9.95 US$ monthly. NO start rates and NO tariffs but a so called flat rate for unlimited calling between Click & Call devices.
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18. What happens when the called party is busy?
Than you pay nothing! Other companies charge you for this because they connect you to an answering machine meanwhile charging you the conversation. So, mostly you find out after about 1 minute that your called party is busy thus spending unnecessary money. With us you don’t pay when you don’t have any connection. NO connection means – NO Costs – Simple and clear!
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Examples:

Example 1

Example 2

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